Having my efforts recognised
Meet Taylor Yost, Contact Centre Team Leader at our Epsom Support Centre.
What made you choose a career with Nuffield Health?
I chose to begin my career with Nuffield Health to contribute to meaningful customer service delivery and support Nuffield Health’s mission to build a healthier nation – a mission hard not to be an avid supporter of. I hoped to seize the opportunity to establish and lead high-performing teams and align efforts to Nuffield’s wider strategy to deliver potentially lifechanging outcomes for its beneficiaries.
What do you enjoy most about working at Nuffield Health?
Nuffield Health’s culture is what makes working for the organisation most enjoyable; Nuffield Health’s core values of collaboration, aspiration, responsive, and ethical, leverage continuous improvement and data driven solutions within a supported environment. It is the tangible effect of Nuffield Health’s values that enables the work that we do and the positive change we make for employees and our beneficiaries.
What do you enjoy most about your role?
Having worked for Nuffield Health for almost a year and a half, I have had the opportunity to support customer service project delivery and lead several, varying teams. It is this variation and opportunity to contribute to higher level thinking that I value most as continuous improvement and development is deeply encouraged. My time at Nuffield Health has enabled me to grow professionally and work alongside a variety of key stakeholders to support the business strategy.
Describe your colleagues and your relationship as a team?
In 4 words: supportive, competitive, hardworking, and reliable. Both my direct reports and immediate team showcase these qualities daily which raises the bar and creates a wholly collaborative environment. There is a high level of trust in everyone to perform at their best and the support and motivation to get you to this point where needed.
Tell us about a proud moment you’ve had in your role?
My most proud moment at Nuffield Health would be within the first 3 months of joining. I had successfully learnt new systems and processes and contributed to the roll out of a piloted project, simultaneously supporting the onboarding of my new team. Alongside this, I was able to successfully make use of systems to meticulously derive data driven insights to gain support and respect for my ideas. This was essential in my role and gave me confidence to engage in higher level discussions related to the project to further enhance customer service delivery. This contributed to my award for ‘Best Breakthrough Employee’ of 2023 within the Customer Service centre – a huge achievement and great to have my efforts recognised.
Tell us about a memory at Nuffield Health that you will never forget?
This would be receiving the award for ‘Best Breakthrough Employee’ of 2023 within the Customer Service centre – a huge achievement and great to have my efforts recognised so early on into my career at Nuffield Health.